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stories. >> i am as frustrated and angry as anyone with the flawed launch of healthcare.gov. >> defending the roll out of healthcare.gov as the president prepares to taugh toue affordable care act in boston. >> president obama will make another pitch for his healthcare reform. let's take you live now to boston, and the president is speaking shortly. in fact, that's where former massachusetts governor and presidential candidate mitt romney, as you might remember, signed the law seen as a model for the affordable care act. let's take you now to the president. >> it's good to be back in boston. it's good to be back in boston because one of america's best governors introduced me, de valuval patrick. [applause] it's good to see congressman bill keating here, give bill a big round of applause. [applause] i want to praise somebody who was not here. i just left him. he wears his heart on his sleeve. he loves this city so much, and it shows in what he's been doing for years now, one of america's best mayors, tom benita. and it's good to see all of you. you know, i was just at the airport, devall
races to fix the healthcare.gov website, critics are turning up the heat. the latest issue, how many americans who have to pay for their own health insurance now have to switch to fl comply with the law. we'll give the affordable healthcare act a checkup, who will have to change their plans and why, and how will it affect young healthy americans. the success depends on the young signing up in large numbers. >> on capitol hill today marilyn tavenar, the administrator for cms answered tough questions about the affordabl affordable . >> i want to assure you that it can and will be fixed, and we're working around the clock to deliver the shopping experience that you deserve. >> reporter: but new to the hearing, individuals receiving cancellation letters from their insurance providers. >> i would take them back to the free affordable care act days if you were in the market, half the individuals in the market did not stay on their policies, they were kicked off for pre-existing conditions. they saw their premiums go up 20% a year. now, in fact, the issuer has decided to change the plan did
healthcare plan, you will be able to keep your healthcare plan. period. first, no matter what you've heard, if you like your doctor, you can keep your doctor under the reform proposals that we put forth. if you like your private health insurance plan, you can keep it. >> if you like your plan, you can keep your plan. if you like your doctor, you can keep your doctor. i don't want to interfere with people's relationship between them and their doctor. >> as the law states, if you had a plan on the individual market that you wanted to keep, you could keep it, but the law could not order insurers not to cancel that plan. >> breaking the president's promise that if you like the care you have, you could keep it, hell no. the affordable care act it in its very rules are guaranteeing millions of people will be thrown out off the healthcare they want. >> karl rove joins us. nice to see you, carl. >> good to see you, greta. >> karl, the president is getting a lot of heat for that comment because people are saying he knew people would lose their healthcare plans are. i'm not so sure that he actually
to know when she found out about healthcare.gov and the problems and who she told. here is danielle nottingham. >> the cabinet secretary in charge of the troubled healthcare website apologized to americans this morning. >> i'm as frustrated and angry as anyone with the flawed launch of healthcare.gov. >> health and human services secretary kathleen sabilas took responsibility for the problems with healthcare.gov but blame some of the failures on contractors. >> it's the verizon server that failed not healthcare.gov. >> republicans are not satisfied. >> healthcare.gov was done last night at 5:00 p.m.? it was down on monday and crashed last weekend. even this morning when we attempted to view the site before the hearing we were hit with an error message. >> gop lawmakers grilled sabilas about why more than 2 million people are getting cancelation notices for their current health insurance even though president obama said if you like your insurance you can keep it. >> he's been on the same page from the very start yet the regulations changed months after the bill was enacted. >> if som
-- like that? i do think i may have spotted one of the problems affecting why the healthcare.gov site is so slow. apparently the servers are being overloaded by news casters from every single network trying to log on. no network has been loggier than our pals at cnn that want you to know they have a clock. >> we're almost 13 minutes in and she's been locked out time and time again. >> one making progress. the others going slow and now slower. one person is reaching out to get help online. we'll find out halfway into the live obama care signup effort. so far we're seeing progress, serious set backs. >> you may like the options. you don't know if you're in yet. you love the options. happy with it? >> absolutely. >> it's not very streamlined. it's kind of a lot -- it's a lot to sort through. >> jon: plus, there's cameras and a clock and you [bleep] are breathing down my neck. [laughter] i love how the one lady goes, i love the options. you love them? let's talk to gabe. i don't want to hear about what is really in the thing. let's talk to gabe. >> the only thing more disturbing than sign
years, united healthcare, and union bank. >> at union bank, our relationship managers work hard to know your business, offering specialized solutions and capital to help you meet your growth objectives. we offer expertise and tailored solutions for small businesses and major corporations. what can we do for you? >> and now, "bbc world news." >> or white house defends the rocky start of health care. whether you deserve better. i apologize. accident. it was a terrorist attack. that is what chinese police are calling the car crash in kinnaman square -- tiannanment square on friday. a new study suggests you consume when you can. welcome. the biggest overhaul of american health care in 50 years. president obama spoke in boston, trying to reassure americans. went before aius congressional committee to explain those glitches. warm welcome for president obama. in what felt like a campaign stop, the commander-in-chief served as advisor in chief. >> today the health insurance companies have to abide by some of the strongest consumer protection ever known. >> back on capitol hill, it was the presi
health and human services secretary kathleen sebelius about the botched healthcare website. cbs reporter danielle nottingham with who sebelius says is to blame for the debacle. >> reporter: the cabinet second in charge of the troubled healthcare website apologized to americans this morning. >> i am as frustrated and angry as anyone with the flawed launch of healthcare.gov. >> reporter: health and human services secretary kathleen sebelius took responsibility for the problems with healthcare.gov, but blamed some of the failures on contractors. >> it is the verizon server that failed not healthcare.gov. >> reporter: but republicans are not satisfied. >> healthcare.gov was down last night at 5:00 p.m. it was also down on monday and it crashed last weekend. and even this morning when we attempted to view the site before the hearing, we were hit with an error message. >> reporter: gop lawmakers also grilled kathleen sebelius about why more than 2 million people are getting cancellation notices for their current health insurance even though president obama repeatedly said if you like your insu
on capitol hill in connection of the healthcare.gov website. a white house staff member had apologize to lawmakers where the site launched. >> by the free reviewable obamacare. >> the hearing is getting an honest straightforward assessment of the status of the healthcare law. >> democrats want to make the affordable care act work. republicans don't. >> a fresh ground is backing for us over obamacare how lawmakers picked it apart. >> we are barely four weeks into this one and we are already declaring it dead. >> and now we are told that everything will be okay soon. >> why should the american people believe me now? >> in the hot seat of the woman in charged of the obama website in her testimony. >> i want to apologize to you that the website has not worked as well as it should. >> meanwhile new questions over promises made by obama. >> if you like your doctor, you can keep your doctor, if you like your healthcare plan, you will be able to keep your healthcare plan. >> that's not exactly the case for millions of americans in the individual insurance market. the majority of americans wit
for the healthcare plan. elizabeth prann is live in washington. good morning. >> kathleen sebelius will likely face tough and honest questioning facing a house committee hearing today. while the house ahealth and humn secretary says there are problems with the web site she is working hard to fix them but the glitches continue. healthcare.gov suffered another outage last night. they want more answers. the commerce committee he among others wants to see changes in leadership. >> i hope we hear from tomorrow a resignation. i heard theirs is extraordinary level of government even by extraordinary standards. >> they have resignation demands by dozens of republican law americas in a statement in prepared testimony ahead of the hearing accept bell why yo sebe not lived up to the expectation of the american people and is not ak acceptedable. we are committed to ficcing the problems as soon as possible. owe b we will hear updates on the aggressive work being done to improve the federal layout. patti ann, ainsley, back to you. >> thank you so much. elizabeth prann live for us in washington this morning. >>>
for the healthcare.gov site. >> at first they blamed high volume. four weeks into launch the official in charge of the website offered this. >> to the millions of americans attempting to use healthcare.gov to enrol in health care coverage, i want to apologise that the health site has not worked as well as it should. >> the problem with obamacare is not just the website, it's the law. i heard from hundreds of constituents who see premiums rise and policies cancelled. many are losing their plans. >> after a failed strategy to kill the law by shutting the government split the party in two, republicans are unified in attacking problems on the website which, when functioning, will help millions obtain shirns under obamacare. >> i don't think anybody would deny the fact on either side of the political either. these facts are nothing short of a disaster. >> when pressed marilyn tavenner was unable to say how many people got insurance through the website. >> are you getting the numbers? >> am i getting the unless? not yet. >> you have no numbers of. >> we'll have them available mid-november. >> if you
an apologizapologycharged with set. >> wto the millions of americans who shop and want to enroll for healthcare coverage i want to apologize that the website has not worked as well as it should. >> reporter: that was marilyn tavanner on tuesday. on wednesday health and human services director kathleen sebelius will be appearing to do the same. cgi, the main contractor developing the website may have warned the obama administration that it wouldn't be ready to go live on october 1st. either way this is what we know as of now. it needs until the end of november to fix the technical glitches on healthcare.gov . two months after the launch. all right, so now what we have to figure out is what happens after that. it's not really about the launch that's the most important thing. what the issue is what people are going to end up paying. to compensate for the delay the penalty >> maybe a good thing. i don't. >> what dubonnet? >> well, what i mean is the following. look, let's start with the big picture. the big ping is most americans. vast majority of americans get health insurance from their employer or from the
for you. >> in these early weeks access to healthcare.gov has been a miserable experience for way to many americans. >> kathleen sebelius says the buck stops with her. >> and free after three years in captivity, these four french hostages are going home. ♪ >> the health and human services secretary is still answering questions on the capitol hill at this hour. the house committee grilling kathleen sebelius about the troubled affordable care website. beginning her testimony an hour ago with an apology. >> let me say directly to these americans. you deserve better. i apologize. i am accountable for you for fixing these problems, and i'm committed to earning your confidence back by fixing the site. >> randall pinkston us now live on capitol hill. randall apologizing, taking responsibility, so how does she say they are going to go about fixing the problem in >> she says the work is already underway, technicians are running tests constantly, and already more people can use it. unfortunately this morning, there was an instance where some of the, members went to the site and showed that it was
secretary kathleen sebelius said that the healthcare.gov website will be fixed by next month. president obama compared it to the early difficulties that massachusetts had with their health program. >>> national security agency officials were required to justification for mass surveillance. it's listed under sound bite that resonate and did not comment on the document. >>> a cease-fire allowed syrians to be evacuated. the area had been under seen for almost a year. the assad, rebel groups and aid workers all agreed to the evacuations. some critics say freeing the area of the area gives assad tactical advantage to clear rebels from damascus. "real money with ali velshi" is next. >> like this baby, facebook blows away sales and profit estimates. i'll tell you what the company is doing right and what risks it faces. what 80,000 items from bacon to flat screen t.v.'s. all have in common. and does jennifer hudson have the medicine son that kathlee tn sebelius needs to revival obamacare? i'm ali velshi. this is "real money." >> reporter: this is real money. you are the most important part of t
it is yours. dagen: we are staying on top of this toy. the president's health-care law on capitol hill and there's a lot of fire being thrown. connell: you have been watching kathleen sebelius on what happened with the launch of obamacare. >> in these early weeks, access to healthcare.gov has been a miserably frustrating experience for too many americans including many who avoided years, there's the entire life for the security of health insurance. i am as frustrated and angry as anyone with the flawed launch of healthcare.gov. let me sail directly to these americans you deserve better. i apologize. i am accountable to you for fixing these problems and committed turn your confidence back. dagen: talking about falling on your sword, kathleen sebelius looking to shoulder the blame for problems with the rollout of the health exchanges. continue to breakdown. connell: we will go back live as things heat up in the q&a, rich edson has been monitoring the whole thing and he joins us from washington d.c. with a latest on capitol hill. rich: she is confident by november 30th they will have
stories. >> i'm as frustrated and angry as anyone with the flawed launch of healthcare.gov. >> the health secretary apologize and defends the roll out of the federal healthcare website. >> we built the affordable care act on this template of proven bipartisan success. >> and the president goes to boston to tell americans the affordable care act is working. >> new questions of spying that involve google and yahoo. >> we're going to see this through. president obama vows to fix the problems with the website atet center of his healthcare reform act. he spoke at the nathaniel hall, the same place that governor mitt romney signed that law which was the model for the affordable care act. mike viqueira joins us now from the white house. mike, over to you. >> reporter: the president went on offense with all its problems andrew a parallel with a through had its glitches. president obama said the comparison still holds. >> because you guys had a proven model that we built the affordable care act on this template. >> reporter: the president spoke in the same spot that mitt romney, his former rival,
. it was only partially resolved, as health secretary kathleen sebelius is grilled about healthcare.gov. derek valcourt has more on how the site is updating marylanders. but first, danielle nottingham reports on the face-off between sebelius and frustrated people. >> health and human services secretary kathleen sebelius says they are working 24/7 to get health care.gov working properly. >> you deserve better. i apologize. >> she blamed the problems with a problem with the verizon server but said she is ultimately responsible. >> i am as frustrated and angry as anyone. >> reporter: cbs obtained this memo from september 27th. it discusses incomplete security testing on the website, but still recommends an october 1st launch. >> you have exposed millions of americans because you all, according to your memo, believed it was an acceptable risk. >> reporter: secretary sebelius says it authorizes and consumer information is secure. president obama travels to washington to defend his signature healthcare law. he pointed to the slow start in massachusetts, when the state successfully reformed its healt
[ inaudible ] >>> under attack. in washington, over healthcare.gov. >> i am as frustrated and angry as anyone. >> kathleen sebelius is taking the fall for the flawed website. >> i'm kai jackson. >> i'm mary bubala. here's what people are talking about remember. >> congress targets health and human services secretary kathleen sebelius. they'd like to know when she found out healthcare.gov had major problems and who she told. derek valcourt has more, but we begin with danielle nottingham who begins with the questioning on cap doll hill. >> reporter: health and human services secretary, kathleen sebelius says computer services workers are working 24/7, to get healthcare.gov working properly. >> you deserve better. i apologize. >> reporter: sebelius blamed the slowness on the site on problems with the server, but said she was ultimately responsible. >> i am as frustrated and angry as anyone. >> reporter: republicans grilled president obama's top health officials, also demanding to know why millions have been kicked off their current health plan, after the president gave assurances that
direction to help the american people to have affordable healthcare. right now we are in a state of confusion and no one really knows what's going on. that's the problem. >> i was surprised. first of all i thought it was dreadful that she told the president that all systems were go. and that -- and they -- and that it was a disaster. i mean, that to me was terrible. it's stunning that she gave the green light. >> well, when you have three years to execute something like, this something that is very massive. one of the largest new entitlement programs that the country has seen, you know, you have got to do reverse cycle planning. if you are going to kick this thing off on the first of october, you have got to back it up year and a half. start doing incremental steps to make sure everything is on track. do some rehearsal test runs and test drives from. what i understand they didn't start a lot of this process until about 30 or 60 days out. >> i was in the room, and i will tell you when was saying that the system was improving and then flashed up on a big screen for everyone to see
. >> the person in charge of implementing president obama's healthcare reform law was on the hot seat today on capitol hill. health and human services secretary kathleen is he begout facing hours of questions from lawmakers over the troubled insurance website and others issues as well. several republican lawmakers on the committee using the hearing to make the comparison to a famous state where sebelius was governor. >> well, madam secretary, while you're from can kansas, we're nn kansas any mother. some might say that we're in t "the wizard of oz" given the parallel universe. while some think things are great. you, apparently, and you apologized and said it was a debacle, you also seem this think that the affordable care act is great while myself and others have a different view. >> and again kathleen sebelius, the health and human services secretary did apologize for the problems but that was not enough for some members of congress. here to talk about some of the glitches that are framing these hearings is andrew, ceo of c.t.o. software, a company that launches government website from irv
for fixing these problems. >> even as she spoke those who tried to log on to healthcare.gov got a familiar error message. >> obamacare was signed into law 1002 hundred 56 days ago. since then there have been use their problem after user problem after user problem. >> they demanded to know who is to blame. >> who is responsible for overseeing this project? is it you or your designee? >> hold me accountable. im responsible. >> -- i am responsible. >> it will take strong presidential leadership to fix the existing problems. >> for more on political fallout, i am joined by a white house reporter for the liquor co.. is it too early to say whether this is going to be a success, or is it a disaster in the making? >> i think it is too early to say. there is a lot. the website problems were extraordinarily embarrassing for them. it is a structural problem for the program but if they can fix that that is a big problem off their plate. there is up evil in that market and build -- inability -- there is up evil -- upheaval in the market. it is millions of people seeing their policies change. >> even i
for that. we're now having a special fee on your register. there's paid sick leave, healthcare, security ordinance. there's so much that we as a city are laying on businesses and so for them to kind of understand that landscape so that when that comes in -- for them to understand that businesses see the sfmta as part of the entire city and not just its separate entity. it's seeing as one other thing you're doing that may impede my ability to get income, but i have to pay, but you're requiring me to pay to help keep sidewalks maintained, to pay -- there's so much that we're asking businesses to pay into the city. i just wanted to know if you think there's any value to -- it doesn't necessarily have to be at the hearing, but a way to present to the sfmta to answer the landscape of which our businesses primarily in our neighborhood, commercial district and the businesses along the commercial corridors have to deal with in interface with the city, so when one more thing comes there may be other stuff behind their response and why that may be. >> i think that's a good idea. also address the
's healthcare exchange. how many have enrolled. how many are about to lose coverage. >>> and mcdonald's is about to unveil its new menu. what all will change come monday. we have those stories and whole lot more coming up at 6:00. good call on the subway tuscan chicken melt, this thing is so good. i know, i was just posting about it. #delicious, #lowfat, #boom, #niceprice, #freshlybaked, #cheeseplease, #tangy, #vinaigretteisafunnyword, #i'mabouttoeatthis. #yousnoozeyoulose. [ male announcer ] #getyourown. the subway tuscan chicken melt. balsamic vinaigrette, melty cheese, and made the way you like. hurry, this $6 footlong special is for a limited time. subway. eat fresh. #ouch. >>> imagine finding the perfect house for your family. the only problem there's a ghost. >> most places do not require the seller to admit the suspicion of a haunting. we have more on houses where the buyer should beware. >> reporter: like a scene from the amityville horror, the dream house turns out to be a night mairmt buyers beware. if it happens to you, don't rely on protection from the law. >> we closed and found out
but at a veryslw reliabilitiy. lou: at that moment, the hoff move system was down -- healthcare.gov system of down, and stayed down, sebelius offered a apology, and told the committee to hole her accountable for the ale lure, and insisting that the t presidd not lie when he told americans they could keep their health care insurance if they liked it. but when pressed if the president of the responsible for the law failures, she said, whatever, yes. he is the president. fox news chief congressional correspondent mike emmanuelle on capitol hill with our report. >> reporter: kathleen sebelius defending the roll out of president's health care law but said, she is accountable. >> i am as frustrated and angry as anyone with the flawed launch of healthcare.gov. so let me say to these americans, you deserve better. i apologize. >> reporter: chairman upton accused sebelius and others of false advertising prior to healthcare.gov launch. >> over months leading to october 1 launch, secretary and her colleagues at hhs looked us in the eye, and testified that everything was on track. >> reporter: after a lot of
statement. that is reality. the president's signature issue, affordable healthcare not so affordable. and even if you want to sign up, the computer chaos makes it it very hard to do so. but the main problem, the main problem is president obama himself. for years he has been saying to americans they are not going to have to undergo pain when the health insurance changes. >> first, if you are one of the more than 250 million americans who already have health insurance, you will keep your health insurance. this law will only make it more secure and more affordable. >> well, for many americans that's simply not true. the initial data is clear, health insurance premiums are going up for many working americans and health insurance companies are literally tossing people off the rolls. there is no question that's happening. >> from that podium will you you admit that the president said if you you have a plan you will get to keep it that that was not true. >> let's just be clear. what the president said and what everybody said all along is that there are going to be changes brought along by t
. and there are benefits that are not tied to healthcare.gov. so madame secretary, let's clarify what's working. is it correct to say that many of the improvements to employer coverage and medicare where the vast majority of americans receive coverage are not dependent on healthcare.gov? >> that's correct. >> and so the delays and problems with healthcare.gov do not affect the millions of individuals thanks to the aca who the no longer have to worry about lifetime monetary caps on their coverage that previously sent them to bankruptcy. >> that's absolutely true. the quote that the president was quoted recently saying if you have health care, you can -- you don't have to sign up for the new marketplace was referring to the large portion, the 95% of insured americans whose plans are solid stay in place and move forward. >> i understand the frustration with the website. what i don't understand is why people are not similarly outraged by the lack of medicaid coverage in many states. do you find that hypocritical? >> well, i think it's very troubling that millions of low income working americans wil
with health care. but with unitedhealthcare, i get information on quality rated doctors, treatment options and estimates for how much i'll pay. that helps me, and my guys, make better decisions. i don't like guesses with my business, and definitely not with our health. innovations that work for you. that's health in numbers. unitedhealthcare. you may be muddling through allergies. try zyrtec-d®. powerful relief of nasal congestion and other allergy symptoms -- all in one pill. zyrtec-d®. at the pharmacy counter. >>> welcome back to "early start," everyone. dramatic testimony in a trial of a utah doctor accused of drugging and drowning his wife to be with the mistress. now jurors are hearing from the other woman and her mother. cnn's jean casarez was in the courtroom. >> reporter: day two of gypsy willis' testimony took the jury back, a secret along with michele and the rest of the family before and after her death. >> were you exchanging terms of endearment in texts? >> i expect so, yes. >> i love you, wish you were here at work? >> probably. >> reporter: martin is accused of murdering h
speaking in londn in 2000 2000 said quote -- exct healthcare is by definition redistributional. today, m.s. tabner offered a feabile apology for the web site failures, and said, we have a system that is working, it is just not working at the success rate high want. fox news chief congressional correspondent mike emmanuelle on capitol hill with our report. >> reporter: 4 weeks after the role out of the obamacare web site healthcare.gov, the administrator for cms said they should have done better. >> i want to apologize to you that the web site has not worked as well as it should, we know how desperately you need affordable coverage, i want to assure you that healthcare.gov can and will be fixed. and we are working around the clock. >> reporter: republican lawmakers were tougher. >> we know that the affordable care act is the law of the land. we do. but we also understan from our constituents there is a disaster of a roll out that is occurring. not a hiccup about a disaster of a roll out. >> reporter: committee charm dave camp ask if administration would makes it internal project of enroll
and medicaid is a federal agency in charge of setting up healthcare.gov website. cms administrator marilyn tavenner apb for the house ways and means committee to discuss problems with the website and the rollout of the affordable care act. here's part of the hearing. i would like to welcome marilyn d like t -- marilyn tavenner. welcome to the committee today. i look forward to your testimony and other for to the hearing to testim really get an honest, straightforward assessment of the status of health care law. six months ago, health and humaw services secretary sebelius told stra this committee a dozen times that the administration will be law. ready october 1. we no w know the administrationus tolo was not ready and, just last t week, secretary sebelius read suggested they could have used e years to get the exchanges updm and running. week despite having three years totev get the system up and running, e years to get the system up and running, officials at the center of medicare and medicaid services, who are charged with implementing the exchanges added, and i quote, "due to a compresse
>> health and human services secretary kathleen sebelius will be an capitol hill testifying about healthcare.gov tomorrow. some republican lawmakers are calling on her to resign. a top medicare official testified and apologised. the director of the nsa said eavesdropping on thousands in france and spain is not true. keith alexander told a house intelligence committee that his teams operate under strict oversites and he would rather take a media beating than allow terrorists into the country >> israel released palestine prisoners, the second of four groups. it's part of a deal to get the middle east peace talks on track. many of the prisoners who spent the last 20 years behind bar. 104 convicts will be released over the coming months. >> the dow jones closed at a high - up 111 points. investors expect the fed once again to delay plans to scale back the bond buying program. >> those are the headlines. "america tonight" is next. i'll see you back here tomorrow night. determining using some sort of subjective interpretation of their policy as to whether or not your particular report was actuall
about the affordable healthcare act some of the details get lost between the bronze and gold levels of care. and a website that is impossible for people to manage and navigate. one detail is hard t to forget. it's been a mantra since as far back as 2009. no one loses their healthcare chaplan. >> you have health insurance. it doesn't mean a government take over. you keep your own insurance. if you like your plan you can keep your plan. >> he said it a few times. maybe it should have been ellipses. you know, dot dot dot. insurance companies have sent letters out like one that came out today to some people telling them that their insurance will be changed or even cancelled. your current plan can no longer be offered. nbc news is reporting that up to 75% of 14 million consumers will get a cancellation letter in the next year because their policies don't meet stan standards laid n the new law. and to the millions of americans that have attempted to use healthcare.gov to shop and enroll in healthcare coverages, i want to apologize to you that the website has not worked as well as it shoul
. the trouble with the healthcare website and the promise to fix it. going too far. members of congress send a message to the nsa. what about the spying on allies? plus... wall street record. stocks to all all time high. invasion of the locust. >> we begin with pay policy jeez and anger over the affordable care act. the first time since the problematic rollout four weeks ago, the obama administration is apologizing but that did little to ease the outrage on capitol hill. mike viqueira is standing by >> reporter: it's gone from a proud moment to an embarrassing episode for president obama and his administration. now, a top official concedes it's about more than just glitches. >> at first, they blamed unexpected volume, calling it a sign of public enthusiasm. now, four weeks into launch, the official in charge of the website offered this: >> to the millions of americans who have attempted to use healthcare.gov to shop and enroll in healthcare coverage, i want to apologize to you that the website has not worked as well as it should. >> that isn't good enough for republicans who say the faults
the warning the healthcare.gov website was a disaster in the making. >> reporter: cnn learned at the obama administration was warned in september the obama care website wasn't ready to go live. the main contractor, cgi issued this confidential report to the agency overseeing the healthcare.gov rollout. it warned of risks and issues. the report gave the highest priority thing to things like we don't have access to monitoring tools, not enough time in schedule to conduct adequate performance testing and hub services are intermittently inawe vailble, short for the site isn't working sometimes. cgi in september said they are putting a team in place ato alert when the hub goes down. the head of cms, the agency that received the report kicked off testimony by saying she's sorry. >> we know consumers are edge tore purchase this coverage and millions of americans that attempted to use healthcare.gov to shop and enroll, i want to apologize to you that the website has not worked as well as it should. >> reporter: marlin was peppered with questions about when she'll have rollout numbers for obama car
official concedes the problems plaguing healthcare.gov have crippled its launch. good evening. i'm gwen ifill. >> woodruff: and i'm judy woodruff. also ahead this tuesday, top intelligence officials before a separate house panel faced a barrage of questions about n.s.a. surveillance of u.s. allies. >> ifill: and one year after superstorm sandy, what american cities can learn from the netherlands, as they prepare for the next big storm. >> test test test for newshour. testing testing. >> you are quite surprised to see a city like new york, so many people expose and no levees and no protection at all, that was astonishing to me. >> ifill: those are just some of the stories we're covering on tonight's pbs newshour. >> major funding for the pbs newshour has been provided by: moving our economy for 160 years. bnsf, the engine that connects us. >> united healthcare-- online at uhc.com. >> the william and flora hewlett foundation, working to solve social and environmental problems at home and around the world. >> and with the ongoing support of these institutions and foundations. and... >> thi
who does good work and compare costs. it can also work that way with healthcare. with united healthcare, i get information on quality ratings of doctors, treatment options and estimates for how much i'll pay. that helps me and my guys make informed decisions. i don't like guesses with my business and definitely not with our health. that's health in numbers. united healthcare. >> support also comes from carnegie corporation of new york, a foundation created to do what andrew carnegie called "real and permanent good." celebrating 100 years of philanthropy at carnegie.org. >> and with the ongoing support of these institutions and foundations. and... >> this program was made possible by the corporation for public broadcasting. and by contributions to your pbs station from viewers like you. thank you. >> ifill: the secretary of health and human services was called before congress today to defend problems with the new health care overhaul. kathleen sebelius said the program's website has been a debacle, but she also faced a host of other questions. "newshour" congressional correspo
, millions of americans are already benefitting, and they're benefits that are not tied to healthcare.gov. so madam secretary, let's clarify what's working despite healthcare.gov. is it correct to say that many of the improvements that the aca makes to employer coverage and to medicare where the vast majority of americans receive their coverage are not dependent on healthcare.gov? >> that's correct. >> so the delays and problems with healthcare.gov do not affect the millions of individuals thanks to the aca who no longer have to worry about lifetime monetary caps on their coverage that previously seventh them to bankruptcy? >> that's absolutely true. i think the quote that the president was quoted recently saying, if you have health care, you can -- you don't have to sign up for the new marketplace, was referring to the large portion, the 95% of insured americans whose plans are solid, stay in place, and move forward. >> i understand the frustration with the website. what i don't understand is why people are not similarly outraged by the lack of medicaid coverage in many of our states. do you
the trouble-plagued healthcare website. as cbs news' susan mcginnis reports, a top white house official faces some tough questions. >>> reporter: health and human services secretary kathleen sebelius will be in the hot seat today testifying in front of a house committee about problems with healthcare.gov. >> the president should ask the secretary of health and human services kathleen sebelius to resign her position because of the disastrous rollout of obamacare. >> reporter: in prepared testimony, secretary sebelius blamed contractors hired to build the website for the centers for medicare and medicaid services or cms. she says unfortunately a subset of those contracts for healthcare.gov have not met expectations. >> do you swear that the testimony you are -- >> reporter: but in testimony last week, those contractors said the real problem was with cms, which demanded last-minute changes and did not allow enough time to fully test the website. >> i want to apologize to you that the website has not worked as well as it should. >> reporter: ed head of cms says fixes since the launch have improv
into the healthcare.gov website, click an tell us what happened. we'll be monitoring your responses throughout the show and read several of them tonight on live tv. send your experiences, the good, the bad or the ugly to facebook.com/the fivefnc or tweet us, #thefive. >>> secretary sebelius -- it was down all day. when i left it was still down. >> she didn't explain what the problems were. you think she would know and say we've trouble shot these couple problems. we'll have them fixed by this time. no, it was down her entire testimony. then she was asked multiple times if she would go into the exchanges and, eric, her response was that would be illegal. by the way, it's not illegal, madam secretary, for you to go into the exchange. then she was asked if the president is to blame if the buck stops with her boss. her response was whatever. she couldn't answer any of the questions. i thought it was a terrible testimony. but again, obama using a woman in his cabinet as a human shield. >> by the way, we'll get a lot of that sound on tape in a couple of minutes. but bob, go ahead, your thoughts on s
today and your testimony. i too am frustrated with the flawed rollout of healthcare.gov, i do appreciate your long standing commitment to improving the health care options for all americans and fixing this website quickly. i think it's important to note that in my home state of california and other states as well, the new exchange marketplace, we call it covered california, is working. rates -- constituents are finding that rates are as much as 29% less than those that they found on the marketplace last year. i'm thankful my constituents now have this option. as i look around to complement takes nationwide, it seems clear to me that political decisions in individual states have really made the difference for consumers. the governors and state legislators that embrace this law are delivering for the communities, but those elected who are trying to ignore the opportunities presented and continue to throw up roadblocks both here in congress and in state legislatures should not seem surprised that there are significant bumps along the way. this seems to me to be completely disingenuous. havi
a new day has finally come. in these early weeks access to healthcare.gov has been a miserably frustrating experience for many americans, including many who have waited years, in some cases their entire lives for the security of health insurance. i am as frustrated and angry as anyone with the flawed launch. so let me say directly to these americans. you deserve better. i apologize, i'm accountable to you, and i'm committed to earning your confidence back by fixing the site. we're working day and night and will continue until it's fixed. we have recently added new management talent, adzdy shunnal technical expertise and a new general contractor to manage fixes across the system in two brood categories. performance, which deals with speed and reliability, and function which deals with bugs and problems in the system. our extensive assessment has determined that healthcare.gov is fixable. and i want to health line a couple of improvements. we now have more users successfully processing accounts. instead of the some users seeing a blank screen at the end of the application process
with health care. with unitedhealthcare, i get information on quality rated doctors, treatment options and cost estimates, so we can ke better health decisions. that's health in numbers. unitedhealthcare. hot dog? i'm buying. i'll use my capital one venture card with double miles you can actually use to fly any airline anytime. ♪ what are you doing? i'm saving one for later. my body keeps it warm. it's like a little hot dog steamer in there. go ahead, touch my chest. no. ♪ what's in your wallet? you got any mustard in there? ♪ gerri: the top republican calling for kathleen sebelius to quit. his reaction to her testimony next. ♪ ♪ gerri: with the unsuccessful rollout of the obamacare many le o resign,ing for health and adding to that, the ranking member on that health education committee, senator lamar alexander earlier today i spoke with him and asked him if he was satisfied. >> she should step down. this is a private sector, that kind of performance would not be tolerated. gerri: she said she was sorry. working on the problems. why isn't that good enough. >> it is not good e
you. one thing i will say we blew it on the roll out of healthcare.gov. how are we going to fix it. but the tone was remarkable. it is a acknowledgment that this is the law of the land and we have to improve it. and even though all of my republican colleagues opposed the law, their questions had an underlying primis and this is the law and they will hold the things that administration is accountable for and rightly so. >> congressman, in addition to the tech california glitches that you admitted to. democrats and kathleen sebelius said they blew. it but the president blew it. he said if you like your health care plan you keep it. the washington post awarded him four pinnochios and he knew it was not true before he continued if you like it. you keep. it millions of people are kicked off their insurance plan. is there a lingering credibility problem as a result of that promise? >> there is for folks that are opposed to the law. and here is the explanation. there are standards that apply to insurance policys that you and i buy. there were none before and a lot of americans were ripped
apologize. >> chairman fred upton accused sebelius and others of false advertising prior to the healthcare.gov launch. >> over the months leading up to october 1 launch, the secretary and her colleagues at hhs repeatedly looked us in the eye and testified that everything was on track. >> after a lot of finger pointing in recent weeks, marsha blackburn from tennessee preced on who is to blame and asked if it was any of the top medicare officials. >> michelle snyder is the one responsible for this debacle? >> well -- excuse me, congresswoman. michelle snyder is not responsible for the debacle. hold me accountable for the debacle. i'm responsible. >> in four than four weeks after the launch, the website was taken off line again last night and remained out of commision all morning. >> the program has crashed and burned at least three times and the user is still having problems. it's been down the whole time you have been testifying. the system is down at this moment. >> fixing it by the end of november is the administration's goal with some expressing concern about the ultimate price tag on wh
right now on capitol hill, changes to the healthcare.gov website is the focus and while the smiling woman, she has disappeared. >> we have quite a bit of traffic in the east bay this morning on the east shore freeway. this is san mateo, more traffic ahead. >> mostly clear skies, not warm, 30s, afternoon highs will warm up a little bit. emphasis on a little bit, we will show you coming up. i love watching tv outside. and why can you move the tv out here? the wireless receiver. i got that when i switched to u-verse. but why? because it's so much better than cable. it's got more hd channels, more dvr space. yeah, but i mean, how did you know? i researched. no, i-i told you. no. yeah! no. the important part is that you're happy now. and i got you this visor. you made a visor! yes! that i'll never wear. ohh. [ male announcer ] get u-verse tv for just $19 a month for two years with qualifying bundles. rethink possible. with qualifying bundles. >>> time now 6:15, happening right for you health and human services secretary kathleen sebelius is on the hot seat, there are questions about that
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